Frequently Asked Questions (FAQ)

We only ship within the United Kingdom.

What are the shipping costs?

We offer free shipping throughout the United Kingdom.

How long will it take for my order to arrive?

It takes 1-2 business days to process an order, plus 4-6 business days before it reaches its destination if you order before 5:00 PM.

Do you accept returns?

Yes, we accept returns after we have checked the suitability of the product according to our terms and conditions.

Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products as long as they meet our returns and refund policy.

Do you accept exchanges?

Yes, we accept exchanges if the item meets the necessary conditions for exchange.

Do you accept returns of used products?

Unfortunately no, we only accept returns for products that are unopened in their original packaging or have never been used.

How much time do I have if I want to return an order?

Our store offers a 30-day return period for customers to request a refund. The only condition is that the order meets the conditions stated in our Returns and Refunds Policy.

What options do we offer for the returns process?

The only option we currently use for returns is by post.

Do we offer return labels?

No, the return label is the customer's responsibility.

Are there restocking fees?

No, we do not charge restocking fees when you return an order.

Can I send my order to the postal address to expedite the return process?

Unfortunately not. Even if you do, your order may not reach us. It's then your responsibility to find it if you still want to return it. Please wait for our reply and follow our email instructions.

How long does it take to get my money back?

Typically, it takes up to 7 days from the date your return and refund request is accepted. This all depends on your banking service. It's difficult to give an exact timeframe, as this varies from bank to bank. In some cases, customers receive a refund within a day or two, but in other cases, it takes up to 7 days, as mentioned above. If it takes longer, please feel free to contact us.

How can I track the location of my order?

Open the page dedicated to tracking orders through this link and follow the steps therein

How can I contact your support team?

We offer several ways to contact us. We have a contactform you can fill out here.