Do we ship worldwide?
We ship exclusively within the United Kingdom.
What are the shipping costs?
We offer free shipping throughout the United Kingdom.
How long does it take for my order to arrive?
It takes 1–2 working days to process an order, plus 4–6 working days for it to reach its destination, provided that you have placed your order before 17:00.
Do you accept returns?
Yes, we accept returns after checking the eligibility of the product according to our conditions.
Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, provided that they meet our Return and Refund Policy.
Do you accept exchanges?
Yes, we accept exchanges if the item meets the necessary conditions for exchange.
Do you accept returns of used products?
Unfortunately not. We only accept returns for products that are unopened in their original packaging or have never been used.
How much time do I have if I want to return an order?
Our store offers a period of 30 days during which customers can request a return and, of course, receive their money back.
The only condition is that the order complies with the requirements stated in the Return and Refund Policy.
What options do we offer for the return process?
The only option we currently use for returns is by post.
Do we provide return labels?
No, the return label is the responsibility of the customer.
Are there any restocking fees?
No, we do not charge any restocking fees when you return an order.
Can I send my order to the postal address to speed up the return process?
Unfortunately not. Even if you do, your order may not reach us. In that case, it is your responsibility to locate it if you still wish to return it.
Please wait for our response and follow our instructions by email.
How long does it take to receive my refund?
Normally, it takes up to 7 days from the day your return and refund request has been approved.
It all depends on your banking service. It is difficult to provide an exact time, as this varies from bank to bank.
In some cases, customers receive a refund within a day or two, but in other cases it takes up to 7 days, as mentioned earlier.
Should it take longer, please do not hesitate to contact us.
How can I track the location of my order?
Open the page dedicated to tracking orders via this link and follow the steps provided there.
How can I contact your support team?
We have several ways for you to contact us. We have a dedicated page with a form that you can fill in here.
You can also reach us in the following ways: